Resiliency: A Radical Redefining For Turbulent Times

Consider some events of this decade:

The stock market gyrates with unpredictable and heartburning results. Icons of
solid companies become straw figures before balance sheets. Children are
abducted from their front yards and networks of terrorists spiral throughout the
world. Religious institutions cast shadows of duplicity while El Nino brings
strange fish to the California coasts. Out-of-control fires gulp huge swaths of
Texas and Colorado. Tornadoes rip through the Midwest and South. A tsunami of
apocalyptic proportions devastates the northeast coast of Japan.

It’s enough to cause all of us to stand like the proverbial “deer in
headlights”, mutter “the sky is falling”, or else spring into action. The latter
would be fine but it’s often a knee-jerk response based on what we’ve done in
the past. The trouble is that the present doesn’t look like the past.

Whether you’re leading a Fortune 100 company, a small department, or an
enterprise of one – whether you are trying to reinvent your career, launch a new
product, or juggle the demands of aging parents and children, resiliency skills
have never been more important: radical resiliency.

FIRST: Define the terms.

Throw the dictionary definition away. In 1824, Webster defined resilience as:
“the capability of a strained body to recover its size and shape after
deformation caused especially by compressive stress.” That definition works for
explaining metal but not for the mettle of the human system or an organization.
This very definition gives rise to the popular two-word definition: “Bounce
No! Not! Never! Going back to an original state might feel comfortable but it
denies the very opportunity of personal and organizational growth. In a
constantly changing world, returning to old habits, old structures, and old
behaviors can actually be counter-productive.

Second, Webster’s very definition implies that resilience is needed only in the
time of stress, of crisis or a bad situation. Not so.

I define resilience as: “The capability to GROW THROUGH adversity or opportunity
so that one becomes wiser, stronger and better able to create a sustainable
future.” Now, throw in the word “radical” which means extreme. “Extreme”
resiliency means one is willing to turn right when everyone else turns left. It
implies courage, tenacity, and taking the uncharted course. For an individual,
it also means listening deeply to one’s inner voice rather than the chorus that
surrounds you.

SECOND: Develop the skill of adaptability.

Adaptability is predicated on finding multiple responses to any given situation.
It is foundational for resilience and literally rests upon our ability to
challenge old ways of doing things, to actively seek different viewpoints, to
beware of sacred cows, and to know that solutions can come from anywhere or

Adaptability requires one to challenge common knowledge. The critical questions
are: Why? What if? Who said so?

When a leader and his or her followers begin to ask why something happens a
specific way and dig at least five layers down, many startling discoveries can
be made. For example, years ago Ameritech had an employee who spent 3 full days
a month creating an extensive report for wide distribution. Then the question
was asked, “Why are we doing this?” “Who reads it?” They discovered that few
read it and of the ones who did, only a few pages were relevant.

Courage comes into play when we own up to our own reluctance to look for
personal and professional blind spots. The very person we don’t want to listen
to might be the very person with that one critical idea. Might I suggest that
leaders look for guide dogs. Guide dogs lead the blind safely through many life
situations and often, despite the owner’s insistence, refuse to do certain
things because the guide dog senses danger. In short, the guide dog is the one
who really SEES what is going on. Every organization has people on the ground,
people who “see” what is happening. Unfortunately, management can be too removed
to even consider asking for input. I spoke to an operator at a steel plant who
was just weeks from retirement. He had many ideas to improve the plant but said
management was not interested in talking to him.

Adaptability also requires a change of heart, an ability to work on intelligent
optimism, reframing what is possible rather than what is impossible. For
example, a road crew drilling through a mountain discovered a fresh water
spring, such an occurrence can wreck havoc in trying to complete the road.
However, this company decided to divert the spring and now sells bottled water
while, at the same time, completing the road. That’s reframing.

Pauline just lost her husband Bill, a brilliant nuclear physicist, who could not
even form coherent sentences because of the ravages of Alzheimer’s. Pauline’s
comment was, “At least he is at peace and his brilliant brain might offer some
clues for researchers.” Reframing.

Adaptability is about thinking and feeling. Agility, on the other hand, is about
action and movement.

THIRD: Develop the skill of agility.

Agility is the ability to move quickly and easily. It implies nimbleness,
flexibility and speed. It is one thing to intellectually create multiple
actions. It is another thing to move forward. Action is the antidote for

The trick is to move wisely. Analysis paralysis might take over. Instead, the
resilient individual and organization figures what small steps can gain a
foothold. There’s ample feedback while actions are taken. Rewards center on the
willingness to act, to take risks, and to share results.

Action also looks at physical action. In short, care of the human body.
Exercise, sleep, nutrition demand attention in growing through challenge or
opportunity. Sometimes, the greatest step one can take is to sleep. Refreshed,
the mind has a better chance at being creative and innovative.

Sometimes, when faced with a feeling of powerlessness, doing anything that gives
a sense of control can be immensely beneficial. One woman, when fired from her
job of 30 years, created a network group at her church for people looking for
work. Another company, caught in the grip of the recession, pulled employees
together to explore how costs could be cut without cutting people. Some
employees volunteered to work part time so that those with less financial
resources could continue.

FOURTH: Develop the skill of laugh-ability.

Victor Borge said, “Laughter is the shortest distance between two people.” It is
also the shortest distance between your brain and your body. The ability to find
humor and generate a sense of playfulness actually increases creativity.
Laughter separates the serious from the trivial, the trite from the tremendous.

Recall the Chilean mine disaster. Against all odds, these men survived,
adaptability (multiple rescue methods and listening to many experts) and agility
were paramount. And they also employed laugh-ability, or at least a way to keep
a sense of humor about this very serious predicament. When a camera was lowered
into the mine, one miner gave a tour of their “home”, showing a table where they
played cards and held meetings. At the end of the video, the trapped men burst
into a hearty rendition of the national anthem. In short, the men took control
where they could, added some spirit to the horror of being trapped, and – as a
waiting world discovered, kept everyone alive until rescue.

Play belongs in the realm of laugh-ability. It was the jester of old who spoke
the truth in a non-threatening way by using humor and play. Free-form play and
improvisation not only break barriers but open up a world of potential ways to
handle situations.

“Play is the exultation of the possible” – Martin Buber.

FIFTH: Develop the skill of alignment.

In 2008, I trekked a portion of the remote western Indian Himalayas, visiting
villages as well as ancient monasteries. These still-standing structures,
looking fragile in a terrain of rock and stone scoured by wind, rain and snows,
have survived because of one thing: they are built on bedrock. The main
buildings are lined up on the strongest part of the mountain.

To remain standing, humans too need bedrock. As Viktor Frankel stated, “Man can
survive any what if he has a why.” Resilient people and individuals have a
reason greater than themselves for keeping on. Whether a child to raise, a song
to sing, a book to write, or a community to protect, there is a sense that
something or someone matters. That alignment guides adaptability.

SIXTH: Look for what energizes.

Lastly, the current that flows through all these skills is human energy. Energy
is the result of meaningful connections that add the spark of potential and
possibility, the catalyst for forward momentum. Think of this as a DNA molecule
in which energy is the thread that weaves through all four skills and, in turn,
generates more energy as it crosses.

© 2012, McDargh Communications. Publication rights granted to all venues so
long as article and by-line are reprinted intact and all links are made live.

Eileen McDargh is a Hall of Fame motivational speaker, business consultant and
top thought-leader in leadership. Visit to get her
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